Subscription & Refund Policy

This policy explains how subscriptions to Asetavo are billed, renewed, changed, cancelled and refunded. It is part of our Terms of Service and is provided by GeoMine Business Analytics LLC, a Wyoming limited liability company ("Asetavo", "we", "us"). If you have a signed order form or agreement with us (for example for an Enterprise plan), that document takes priority where it says something different.

1. Plans and prices

Our plans, their limits and their prices are listed on the Pricing page. Prices are in US dollars and exclude taxes. You can pay monthly, or yearly at ten times the monthly price ("two months free"). The Starter plan is free and needs no payment details.

2. Free trial

Every new workspace starts with a 14-day free trial of the Business plan. No credit card is needed. You can choose a paid plan at any time during the trial. If you don't, the workspace moves to the free Starter plan when the trial ends. Nothing is deleted: your data stays, the Starter limits apply to adding new records, and features outside Starter become read-only. We will remind you by email before the trial ends.

3. Billing and automatic renewal

Paid plans are billed in advance for each monthly or yearly period, starting on the day you subscribe. Your subscription renews automatically at the end of each period, for the same plan and length, and we charge the payment method on file unless you cancel before the renewal date. Payments are processed by our payment provider, Stripe; we do not store full card numbers. Invoices and receipts are emailed to you and are available from Plan & billing in the app, where an admin can also update the card and billing details.

4. Changing plans

Workspace admins can change plans from Plan & billing in the app.

• Upgrades (a higher plan, or monthly to yearly) take effect immediately. We charge the prorated difference for the rest of the current period straight away, and the new price applies from the next renewal.
• Downgrades (a lower plan, or yearly to monthly) take effect at the end of the current period. There is no refund or credit for the rest of the current period.

If your usage is above the new plan's limits, nothing is deleted. You can still view, edit, move, check out, export and delete your records, but you can't add more assets, users or sites until you are under the limit or upgrade again.

5. Taxes

Prices do not include taxes. Where we are required to, we add sales tax, VAT, GST or similar taxes at checkout, calculated by Stripe from your billing address, and show them on your invoice. You must give an accurate billing address. If you are a business, you can enter your VAT or GST registration number at checkout; where the law allows, the reverse-charge mechanism then applies and we don't add that tax. You are responsible for any taxes we are not required to collect.

6. Price changes

We may change our prices. We will tell you at least 30 days before a new price applies to your subscription, by email to the workspace's billing contact or in the app. The new price starts at your first renewal after the notice period. If you don't want to continue at the new price, you can cancel before that renewal.

7. Failed payments

If a renewal payment fails, Stripe retries the card automatically and we email the workspace's admins. Your workspace shows that the payment is overdue, and an admin can update the card from Plan & billing. You have a 7-day grace period from the first failed payment, during which everything keeps working. If the payment still hasn't succeeded after 7 days, the workspace moves to the free Starter plan: your data is kept, the Starter limits apply to adding new records, and features outside Starter become read-only. Paying the outstanding invoice restores your plan straight away.

8. Cancellation

You can cancel at any time from Plan & billing in the app, or by emailing support@asetavo.com from a workspace admin's address. Cancellation stops the next renewal; you keep your paid plan until the end of the period you have already paid for, and the workspace then moves to the free Starter plan. You can undo a cancellation until the period ends. Cancelling a subscription does not delete your workspace or its data — see section 10.

9. Refunds

• Monthly plans are not refunded for partial months, including when you cancel or downgrade part-way through a month.
• Yearly plans can be refunded pro rata if you cancel within 30 days of purchasing the yearly plan: we refund the unused part of the year, pro rata. After 30 days, yearly plans are not refunded, and you keep the plan until the end of the year you paid for.
• To ask for a refund, email support@asetavo.com from a workspace admin's address within the refund window. Refunds go back to the original payment method.
• Taxes are refunded in proportion to the refunded amount where the law allows.

Nothing in this policy limits any refund rights you have under mandatory consumer law in your country.

10. Your data after a downgrade or closure

Moving to a lower plan or to Starter never deletes your data. Records above the plan's limits, or belonging to features the plan doesn't include, stay readable and exportable. If you ask us to close your workspace, or we terminate it under our Terms of Service, your data remains available for export for 30 days, after which we may delete it in the ordinary course, subject to legal retention requirements and our Data Processing Addendum. You can export your register at any time from the app.

11. Hardware and services

Tags, readers and other hardware, and paid services such as implementation, are sold under separate quotes or order confirmations. Cancelling a subscription does not cancel a hardware order, and hardware returns follow the terms of that order.

12. Contact

Questions about billing, refunds or invoices: support@asetavo.com. By post: GeoMine Business Analytics LLC, 1309 Coffeen Ave # 20288, Sheridan, Wyoming 82801-5777, United States.