Service Level Agreement
Last updated: September 1, 2026
DRAFT — review with counsel before publishing
1. Uptime commitment
In short
99.9% monthly uptime for eligible Business and Enterprise plans.
Live status is always visible at our System Status page.
2. Definitions
"Downtime" means the service is unreachable for core functions, excluding scheduled maintenance.
3. Exclusions / maintenance windows
Scheduled maintenance (announced in advance) and factors outside our control are excluded.
4. Service credits
| Monthly uptime | Credit |
|---|---|
| 99.0–99.9% | 10% |
| 95.0–99.0% | 25% |
| < 95.0% | 50% |
5. Support response targets
| Severity | Business | Enterprise |
|---|---|---|
| Critical | 4 hrs | 1 hr |
| High | 1 business day | 4 hrs |
| Normal | 2 business days | 1 business day |
6. How to claim
Submit a claim within 30 days of the incident to your account manager or support.
7. Contact
Ready to account for every asset?
Tag, track and audit everything you own — from a handheld scanner to a boardroom report.
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