Delete your Asetavo account

This page explains how to delete your account in Asetavo — Asset Tracking, the Asetavo mobile app and web app provided by GeoMine Business Analytics LLC. Asetavo accounts belong to an organisation's workspace, so your workspace admin can also remove you.

1. In the app

On iPhone, iPad or Android:

1. Open Asetavo and sign in.
2. Go to More and tap your name to open Profile.
3. Tap Delete my account, then Request deletion. Your email app opens with the request filled in. Send it.

2. By email

Email support@asetavo.com from the address you sign in with, with the subject "Delete my Asetavo account". Include your workspace name (for example northfield). You don't need the app to do this.

3. Workspace admins

Admins can remove a user at app.asetavo.com › Team, and can ask us to delete a whole workspace.

4. What happens next

• We confirm the request with you, and with your workspace admin, within 5 working days.
• We delete your account within 30 days of the request.

5. What is deleted

• Your name, email address, password and user ID
• Your sign-in sessions, registered devices and push-notification tokens
• Your notification and privacy settings

6. What is kept, and for how long

• Asset records your organisation needs (moves, check-outs, stock-take counts, photos and the location stamped on an action) stay in the workspace, which your organisation owns. Your name on them is replaced with "Deleted user".
• Backups are overwritten within 35 days.
• Billing records for workspace owners are kept as long as tax law requires (up to 7 years).

7. Delete some data only

To delete some data without deleting your account, email support@asetavo.com and tell us what to delete, for example photos you added or the location history of your actions. You can also ask your workspace admin. See our Privacy Policy for your other rights.